Publishing - FAQ

How do I upload my files?

With an FTP (File Transfer Protocol) program. Many free programs are available from download.com. LSN recommends FileZilla For the FTP address or host use: yourdomain.com Where 'yourdomain.com' is your domain name. If your domain hasn't propogated yet, use the IP address given in your welcome email as the FTP server.

Where do I upload my files?

When you connect to your account via FTP you will be in your root directory. From there go into the /public_html/ directory, which is where you should upload your website files.

What should I name my default page in each directory?

In keeping with Internet standards, the first page of each directory must be called one of the following: index.htm, index.html, index.php (for PHP pages), or index.shtml (for SSI pages).

This will be the default page in each folder, so if you type http://www.yourdomain.com/folder/, rather than http://yourdomain.com/folder/filename.html, it will automatically go to index.html or its equivilent.

More information can be found under Why doesn't my page load properly? What file types are supported?

What are all the folders in my root directory for?

public_html is where you should upload your website. www is another name for public_html. mail is where email files and accounts are stored. public_ftp is where FTP files are stored for download, if you have enabled anonymous FTP on your account. The rest of the folders perform various functions for your account.

Please do not delete or alter them in any way, as this may cause problems, including downtime.

Why do I get a Directory Listing when I go to my site?

You need to have a file in your directory called "index.html", or visitors to your site will see a list of its contents. Also, make sure you are uploading your website files into the /public_html/ directory.

Do you support FrontPage?

Yes, all accounts now support Frontpage extensions. To have them installed, please contact us that is if not already insalled. Please note that, while we do offer Frontpage extensions, we do not support them other than to install and uninstall them. Thus, if you have a problem, we can't help you with it, other than to reinstall the extensions. We offer FP extensions due to popular demand, but ask that if you wish to use them, that you are experienced with them and know what you are doing.

If you wish FP extensions to be installed on your account, please note that once they are installed, you cannot upload or edit files via FTP, as this will interfere with the extensions, which will have to be reinstalled. You may also have troubles with .htaccess files or scripts that are not created by FP.

Do you have a web-based file manager?

Yes. Log into your control panel at http://domain.com/cpanel and click on "File Manager." There are instructions on how to use this file manager in the knowledge base.