Email FAQs
 

Can I have changes made to my MX Record?

Yes. Simply log into your control panel and click on "Modify MX entry" in the mail management section.
Once you have changed the MX Records, Libyan Spider will no longer be able to provide support for the email accounts.

How do I add POP3 e-mail accounts?

Log into your control panel at http://yourdomain.com/cpanel and click on either "Mail Manager" or "Pop Email Accounts."
From there you can click on "Add Accounts" to create a new email address, as well as manage your existing email accounts.

How do I set up a "catch-all" email account?

Your Catch-All account is your default account. The username is the domain username you requested when you signed up. To change it, log in to your control panel at http://domain.com/cpanel and click on "Default Address" in the mail management section.
Any email sent to a non-existent email addresses on your domain will be automatically forwarded to this catch-all account. If you do not want this to happen, set your default address as fail.

Is there webmail available?

Yes. You can access it at either http://www.yourdomain.com/webmail, or through windows hosting: http://webmail.yourdomain.com/ with your full email address as the username.

What are the server settings for my POP3 account?

In your mail program, set the server settings as follows:

- Incoming: mail.yourdomain.com
- Outgoing: mail.yourdomain.com or Your ISPs SMTP server mail.yourdomain.com can be used as an alternative outgoing server.

Please note that this doesn't work for everyone, we generally ask you to use your ISP's outgoing server. If your ISP doesn't allow you to use their outgoing server on outside email accounts, you can use web mail instead.
Please remember to change "yourdomain.com" to your domain name.

What is my POP3 accounts username/password?

To setup your username please see below:

- Username: username+yourdomain.com
- Password: whatever you specified when setting up your user account.

If you forget your password, you can log into your control panel and change it at anytime.

What happens if I exceed my bandwidth allocation?

Firstly, very rarely do any of our customers exceed their data transfer allocation. All of our plans offer far more than the average website would ever use; in fact the majority don't even exceed 1 or 2 GB per month.

In the unlikely event of you exceeding your limit, we at no time suspend or delete your account without notice. We will contact you to let you know, and to find out if there is any action you can take to ease the strain. If this can’t be achieved we will implement a charge of $4 per GB, or upgrade your plan, whichever you prefer.

If you think you'll go over your monthly transfer, it is recommended that you purchase additional bandwidth ahead of time.

Why doesn't my page load properly? What file types are supported?

Normal web page file names should end with ".html" or ".htm". SSI (server-side include) files must end with ".shtml" to be parsed. CGI file names must end in ".cgi" or ".pl" (if they are written in perl).PHP file names must end in ".php" to be parsed.

If no filename is specified in a URL, the server will look for an index page, for example index.html, index.htm, index.shtml or index.php. If you have two index files, such as "index.html" and "index.php", in the same directory, the .html file will load.

Please note that filenames are case-sensitive, so index.html, Index.html, and index.HTML are three completely different file names as far as the server is concerned.

Why is your bandwidth not "Unlimited"?

There are a few hosting companies quoting "unlimited" or "unmetered" bandwidth allocations. To the average customer this seems to be a very good deal. However if you check the Terms of Service for these companies you will find that they have the right to delete your site without warning or issue a refund should they feel you are using too much bandwidth. This is usually stated like this: "excessive use" or "draining system resources". This clause, they say is to protect all users on their servers. However, the real issue is that they definitely have a limit but are not prepared to tell you what it is.

They need to have this clause because every GB of bandwidth (or data transfer) costs money. Many companies offering "unlimited" transfer have found that they cannot sustain their service without regularly removing accounts.

Libyan Spider offers high bandwidth usage to all our customers with no automatic removal of sites for exceeding their allocations. We tell you up front how much bandwidth you have each month. You can access this information via your web site statistics. If your website requires more bandwidth, we charge 10 L.D per extra GB, or upgrade your plan. It's up to you.