As a key member of the Technical Support team, you will be providing remote IT support to our Hosting Services clients. This role requires someone that has the ability to solve the most complex, high-impact challenges faced by our customers in a timely and efficient manner.
The technical Support Engineer's responsibilities include resolving system issues, configuring systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Private Health Insurance
Amazing learning environment
Training & Development
Breakfast & Lunch
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