At times, websites can become compromised due to a variety of issues. If you suspect your website may have been compromised you should get in touch with your hosting provider immediately. They will need to investigate this issue for you as they manage the server where your website and its files are located. Your hosting provider may choose to suspend your account during his investigation of your account as well, to protect it, this is a normal course of action.
cPanel, Inc. does not provide hosting services. cPanel builds the software that hosting providers use to help automate their operations. As such, cPanel, Inc. does not have access to the server or your cPanel account on it that’s needed to resolve any issues you are experiencing with your website, cPanel account, or email accounts. For something like this you’ll need to contact your hosting provider directly.
If you are unsure of who your hosting provider is, there are multiple ways to try and locate them for support:
- Search your inbox for any payment or invoice notifications associated with your hosting account.
- Check your credit card statement for the name of the company you pay for hosting services.
- Look up details for your domain to determine your hosting provider:http://whois.domaintools.com/
- Under Whois record tab, scroll down towards the bottom of the listing
- Under Domain servers in listed order: your domain’s Nameserver will appear (This information may contain the name of your hosting provider).
- You might also try performing a search for your domain with this tool to locate your provider:http://www.whoishostingthis.com/
Contacting your hosting provider directly is the fastest way to getting your website working again.