What is a Support Ticket?
At Libyan Spider we use a support ticketing system that allows us to easily interact and follow-up with support requests, the system also allows assigning tickets to different support technicians in addition to setting priorities and status. When you open a support ticket from the Client Area or by emailing firstname.lastname@example.org, a support ticket with a unique ID will be generated, and you’ll be notified by email every time your ticket status changes – For example when our support staff reply or a ticket is resolved.
To open a new ticket, please follow these steps:
- Login to your Client Area account, then click on Open Ticket.
- Depending on the problem definition, select the appropriate department to open your ticket with.
- Describe the issue you’re experiencing, you can attach a picture or screenshots that relates to the problem.
- In case you want to send sensitive data (i.e. Root, Admin, or FTP details), you can type it on the Sensitive Data textbox. Sensitive data is secured and removed from the system once a ticket is closed.
Before opening a support ticket, please take a moment to check our Knowledge Base. We regularly post new articles to answer most common questions and issues.