What is a Support Ticket?
At Libyan Spider we use a support ticketing system that allows us to easily interact and follow-up with support requests, the system also allows assigning tickets to different support technicians in addition to setting priorities and status. When you open a support ticket from the Client Area or by emailing firstname.lastname@example.org, a support ticket with a unique ID will be generated, and you’ll be notified by email every time your ticket status changes – For example when our support staff reply or a ticket is resolved.
To open a new ticket, please follow these steps:
- Login to your Client Area account, then click on Open Ticket.
- Depending on the problem definition, select the appropriate department to open your ticket with.
- Describe the issue you’re experiencing, you can attach a picture or screenshots that relates to the problem.
Before opening a support ticket, please take a moment to check our Knowledge Base. We regularly post new articles to answer most common questions and issues.