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Libyan Spider

Privacy Policy for LS Central

This Privacy Policy explains how Libyan Spider (“Libyan Spider,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects personal data when you use LS Central (the “App”).

1. Who We Are

LS Central is Libyan Spider’s mobile app for clients to manage services such as hosting, domains, billing, support requests, and account-related activities.

For the purpose of this Privacy Policy, Libyan Spider is the organization responsible for deciding how your personal data is used in connection with the App, except where another role is clearly stated.

2. Information We Collect

Depending on how you use the App, we may collect the following categories of data.

a) Account and Identity Information

  • Full name
  • Company name
  • Username
  • Email address
  • Mobile number
  • Client account ID
  • Job title or role, where applicable

b) Service and Account Information

  • Hosting service details
  • Domain-related service information
  • Invoice and transaction references
  • Support ticket details
  • Product and service status
  • Renewal and account history

d) Device and Technical Information

  • IP address
  • Device type and model
  • Operating system and version
  • App version
  • Language and region settings
  • Login timestamps
  • Crash logs
  • Diagnostic and usage data

e) Communications and Support Information

  • Messages you send through the App
  • Support requests
  • Attachments you upload
  • Feedback, complaint, or inquiry content
  • Notification preferences

f) Security Information

  • Login activity
  • Security event logs
  • Device/session identifiers
  • Fraud prevention and abuse detection records

3. How We Use Your Information

We may use your information to:

  • Provide access to the App and client account features
  • Authenticate users and protect accounts
  • Display and manage your services
  • Process requests, tickets, and account actions
  • Send service notifications, alerts, and updates
  • Support billing, invoicing, renewals, and payment verification
  • Improve performance, stability, and usability of the App
  • Prevent fraud, abuse, unauthorized access, or other harmful activity
  • Maintain records and comply with legal, regulatory, accounting, and operational obligations
  • Communicate with you regarding support, service changes, policy updates, or important notices

Where permitted, we may also use your contact information to send product or service updates, subject to your preferences and applicable law.

4. Legal Basis for Processing

Where required by applicable law, we process personal data on one or more of the following grounds:

  • Performance of a contract or steps related to providing services to you
  • Compliance with legal or regulatory obligations
  • Our legitimate interests, such as service administration, security, fraud prevention, and operational improvement
  • Your consent, where consent is legally required

5. How We Share Information

We do not sell your personal data.

We may share information with:

  • Our employees, affiliates, and authorized personnel on a need-to-know basis
  • Hosting, infrastructure, registrar, payment, messaging, analytics, support, or technical service providers acting on our behalf
  • Professional advisers such as legal, audit, compliance, or insurance providers
  • Government bodies, regulators, courts, law enforcement, or dispute authorities where required by law
  • Another business entity in connection with a merger, acquisition, restructuring, or transfer of assets

We may also share limited information when necessary to protect our rights, clients, systems, or the public.

6. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Maintaining your account and services
  • Providing support and service history
  • Meeting legal, tax, accounting, audit, fraud prevention, and dispute resolution obligations
  • Enforcing our agreements and protecting our business

Retention periods may differ depending on the type of record. When data is no longer required, we will delete it, anonymize it, or securely archive it where appropriate.

7. International Transfers

Your information may be processed or stored in countries other than the country where you are located, including where our systems, vendors, or infrastructure providers operate.

Where required by applicable law, we take reasonable steps to ensure that transferred personal data is protected through appropriate safeguards.

8. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include access controls, authentication controls, encrypted transmission where applicable, logging, and security monitoring.

However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on the laws that apply to you, you may have rights to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of certain data
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain data in a portable format
  • Lodge a complaint with a competent authority

To exercise any applicable privacy right, please contact us using the details below. We may need to verify your identity before processing your request. GDPR requires organizations to inform individuals about key processing details and their rights, including access, correction, deletion-related rights where applicable, withdrawal of consent, and the ability to complain to a supervisory authority.

10. Children’s Privacy

LS Central is intended for clients and business users and is not directed to children. We do not knowingly collect personal data from children through the App. If we learn that data has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

11. Push Notifications and Permissions

The App may request permissions such as notifications, storage, camera, or file access only where needed for specific features, such as alerts, uploading receipts, or attaching files to support requests.

You can control many permissions through your device settings. Disabling certain permissions may affect some App features.

12. Third-Party Services and Links

The App may contain links to third-party services or integrate with third-party tools. We are not responsible for the privacy practices of third parties acting independently. We encourage you to review their privacy notices where relevant.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, technical, or regulatory changes. The updated version will be posted in the App or on our website with a revised effective date.

14. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or your personal data