Customer Service

Job Description

The Customer Service role involves managing customer accounts, addressing inquiries, resolving issues, and recommending suitable products or services. It requires exceptional communication skills, the ability to handle various tasks simultaneously, and a customer-focused approach to ensure satisfaction.

Responsibilities

• Manage customer accounts by accurately recording information and resolving product or service issues efficiently.
• Analyze customer needs and recommend suitable products or services to management based on gathered information.
• Prepare comprehensive reports by collecting and analyzing customer data.
• Handle incoming calls and ensure customer satisfaction through active communication and problem-solving.
• Maintain records of interactions, process accounts, and follow communication protocols diligently.
• Provide excellent service, handle complaints, and offer solutions promptly via various communication channels.
• Utilize technology effectively to manage call volumes and contribute to achieving team sales targets.
• Collaborate with the customer service Team Leader to ensure consistent service delivery and compile reports on customer satisfaction.
• Collaborate with other departments, especially support, to address complex customer issues and ensure seamless service delivery.
• Stay informed about the organization's products or services and any updates or changes, ensuring accurate and up-to-date information is provided to customers.
• Proactively identify and resolve potential issues before they escalate, demonstrating a proactive approach to customer satisfaction.
• Provide support through various communication channels, such as phone, email, and chat, ensuring a consistent level of service across all platforms.
• Share insights and customer feedback with the team to contribute to a collective knowledge pool, fostering a collaborative learning environment.
• Identify opportunities for up-selling or cross-selling additional products or services based on customer needs and preferences.
• Ensure compliance with privacy regulations and safeguarding customer information in accordance with organizational policies.
• Take advantage of professional development opportunities to enhance skills and stay updated on industry best practices.

Requirements

• Proven track record in customer support and exceeding sales quotas.
• Strong phone handling and active listening skills.
• Familiarity with CRM systems and adaptability in responding to diverse customer needs.
• Excellent communication, multitasking, and time management abilities.
• High school diploma or equivalent; college degree preferred.

• Private Health Insurance

• Social Security

• Amazing Learning Environment

• Training & Development

• Performance Bonuses

• Contract duration: Fixed-Term Appointment (FTA).
• Working hours: 7 hours daily, including lunch / 9:00 AM to 4:00 PM. 
• Probation period: 1-3 Months. 
• Location: Tripoli, Libya. On-Site.
• Salary: Negotiable based on experience and qualifications.